Customer service is extremely important to us, and we always strive to ensure that we do everything we can to help our customers get the best holiday they can, and for everything to run smoothly. We are your direct point of contact from your initial enquiry until after you return home again, regardless of whether you booked a cruise on the Nile, another river or even the ocean. Listed below are some of the comments we have received from satisfied customers, and you can read more testimonials on our general cruise website.
Shirley & Richard, High Wycombe
I must thank you for your kind attention both before and after our holiday. It was certainly good to have your first-hand knowledge of Nile cruising and you went some way to reassuring us before we left. However, we did have our fears as you know and I am now more than happy to report back to you that we needn’t have worried. We could not have been more pleased with our choice or come back happier from our wonderful holiday.
This was our first time using Ian at GoCruise. We are delighted to have been in touch enabling Ian to offer the personal service that helped our trip to Egypt go without any hitches. We will of course without hesitation use him again. Many thanks.
Chris Avery, Kent
We had a wonderful time cruising down the Nile on the Viking Princess, they could not have made our trip more enjoyable. Once again, thank you very much Ian for booking this trip for us and we will not hesitate in passing your name and business cards to our friends and family for any future holiday’s.
A very big thank you to Ian at GoCruise for helping me to successfully pick the Nile Cruise that suited me. It was a special 60th birthday holiday and I wanted it to be just right. It was!! From my initial enquiry and subsequent booking Ian was most helpful. Always answering my questions promptly and efficiently. I had every confidence in him, he has a great deal of knowledge. I was especially pleased to have a Welcome Home letter waiting for me when I got back from my fantastic holiday. Thank you Ian.
Mike Hadfield, Camberley
Thank you so much for all you have done. It has been a pleasure working with an outfit with such efficiency. I hope you take this as a huge feather in your cap.
John & Meredith, Somerset
We found Ian at GoCruise very amicable, and easy to communicate with regarding our trip to Egypt. He was very helpful and patient with our questions and concerns. We would highly recommend him for any trips/tours/cruises anyone is taking.
Janet Marshall, Reading
Thanks very much for your help on this Ian. I doubt I’d have found this type of cruise on my own and the itinerary for the Cairo extension is spot on.
Allan & Gaynor, Earl Shilton
This will be our first cruise and we are really excited about it. Ian made the whole process very easy, giving advice on the different cruise operators, helping us match dates with destinations, and then looking for the best deals for us. My wife was initialy sceptical about cruising, but because of Ian’s knowlage and enthusiasm for the cruises she has had a huge change of heart, a great price helped too! Thanks Ian for an excellent service, we won’t hesitate in recomending you to our family & friends.
Vickie O’Hare, Bexley
“Wow! I worked in the travel industry for 20 years and am constantly frustrated with the level of service from so many agents and operators until now!!!! Thank you!”
John & Lynda, Scotland
“Ian, you are the first person in all our travels who has contacted us before and after the holiday – I really admire that extra customer service. I would recommend a NILE Cruise to everyone as you get to see a lot every morning and are generally well ahead of the crowds and the heat. Thanks again for your personal service. All the best in 2012 for your family and your business”.
Jacqui Scott, Hugglescote
“I won’t hesitate to pass your details on to anyone, you have been 100% helpful/accommodating and informative, and for this we are extremely grateful. I speak for Jeff and Remy too. Huge thanks”
Tony Collins, Leicester
“I would like to thank you for you attention to us & your superb service, if you wish to example this e-mail to prospective customers please feel free. You were A1 & we shall certainly contact you again, but unfortunately not until next year, have to save some pennies. Once again thanks for your superb service. Tony & Fiona Collins”
Christine Pead, Hindhead
“Thank you so much for your endeavours, always leave it to the professionals is what I say!!”
Jenny Branscombe, Bexley
“It is so helpful to have someone to talk to – good old fashioned customer service is often lacking in the High Street and out of town locations!”
“Thank you yet again for all your help. You make booking a holiday so trouble free. I sing your praises very regularly so hopefully it will result in some extra business. You certainly deserve it”
David & Pauline Quinn, Kilmarnock
“Thanks for all your help and work you have done for us. We are looking forward to celebrating our Silver Wedding Anniversary on board the ship. I will have no hesitation on recommending you to anyone considering Cruising. Thanks yet again, your excellent work has been appreciated”
Les Pye, Manchester
“I have been availing myself of the services of Ian Warren at Go Cruise for many years now and wouldn’t consider booking through any other agent. Ian offers a truly personal service, he is extremely knowledgeable, friendly and above all efficient. Highly recommended”